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Company News | February 25, 2020

FreeWave Announces the Release of their New Online Training Portal

Take your FreeWave experience to the next level with our new online learning center. 

FreeWave is primarily a supplier of hardware for the industrial space, which means that our products aren’t as simple to use as hardware designed for the consumer market. 

The specificity of FreeWave equipment makes training and certifications crucial. 

We’ve always offered training, but in the past, the sessions were conducted in-person. And while our team enjoys interacting with customers in a live setting, there are obvious drawbacks to on-site education. The value of hands-on training is undeniable, but it requires expensive travel, often for both the FreeWave team and our customers, and the system isn’t available on-demand, nor is it scalable. 

Understanding the importance of high-quality training, as well as the budgetary and scaling issues inherent to in-person instruction, we set out to create a different solution. 

Our team worked tirelessly to build the all-new FreeWave online training portal – a video-based learning platform designed specifically to train and certify FreeWave hardware customers. FreeWave’s team of tenured educators built the learning platform to address known customer challenges. 

We are one of the first in our hardware niche to provide a video-based online learning center. The training portal is a differentiator for us and you. 

What makes the FreeWave online training portal valuable?  

  • The FreeWave online training portal allows customers and partners to learn at their own pace.
  • There are assessments after each chapter that allows users to test their knowledge. 
  • The learning center is specific enough to help customers and partners with their unique applications but broad enough to apply to every FreeWave customer regardless of industry (industry-neutral). 
  • The education center operates in real-time and will continue to evolve. Customers or partners will have up-to-date information about product releases, as well as notices and advisories specific to FreeWave hardware. The learning center is an excellent resource for notifications about products our customers might already use. 
  • Each course has a corresponding message board. Trainees can ask questions and receive follow-up responses from an instructor. 
  • The complimentary platform is immediately available to FreeWave customers. 

Public and private sector organizations with restrictive budgets aren’t always able to justify sending employees for training. Many learning courses with certifications cost up to $2,000 per ticket to attend, and the average group-size for in-person training ranges from 12 to 15 people. The ease of access and affordability of our new learning platform combined with on-demand features and real-time updates make it an invaluable resource. 

What are early adopters saying?

“FreeWave did an excellent job on the videos, and I learned a lot! I especially like that the videos are broken into bite-sized chunks. I took notes throughout and nearly went through an entire pad of paper.” – FreeWave customer

“I started the online course, and I love it!!!” – FreeWave customer 

A mini-case study:

A newly-onboarded customer conducted a successful field test and sold FreeWave hardware the day following his training and certification. A learning process that in the past would have required on-site training conducted by a FreeWave educator, and hands-on assistance in the field test and sales process, was achieved within 24hrs and at no cost to either the customer or FreeWave. It’s important to note that the customer attempted to use a competitor’s hardware last year for the same purpose and was unsuccessful. 

The online training portal is designed for both resellers and end-users of FreeWave hardware. Our initial launch includes one certification and roughly seven hours of educational video content to get you started. Additional certifications and training videos will be added throughout the year.  

Are you an existing customer or partner? Click here to register for the FreeWave online training portal!

New to Freewave products? Contact Us.

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